{"id":11,"date":"2025-11-15T19:47:08","date_gmt":"2025-11-15T19:47:08","guid":{"rendered":"https:\/\/www.rmcmostar.ba\/apoteka\/?page_id=11"},"modified":"2025-11-15T19:47:09","modified_gmt":"2025-11-15T19:47:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/","title":{"rendered":"Politika Povrata i Reklamacija"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sadr\u017eaj<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#1_Uvod\" >1. Uvod<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#2_Odgovornost_za_povrate_i_povrat_novca\" >2. Odgovornost za povrate i povrat novca<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#3_Postupak_za_povrat_ili_zamjenu\" >3. Postupak za povrat ili zamjenu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#4_Pojednostavljeni_postupak_za_povrat_%E2%80%93_nove_narudzbe\" >4. Pojednostavljeni postupak za povrat \u2013 nove narud\u017ebe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#5_Opci_uslovi_za_povrate\" >5. Op\u0107i uslovi za povrate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#6_Nasa_uloga\" >6. Na\u0161a uloga<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#7_Pravne_odredbe\" >7. Pravne odredbe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/#8_Kontakt\" >8. Kontakt<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Uvod\"><\/span>1. Uvod<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dobrodo\u0161li na&nbsp;<strong><a href=\"https:\/\/rmcmostar.ba\/apoteka\/\" target=\"_blank\" rel=\"noreferrer noopener\">rmcmostar.ba\/apoteka\/<\/a><\/strong>&nbsp;(u daljem tekstu &#8220;web stranica&#8221;, &#8220;mi&#8221;). Ova web stranica je isklju\u010divo informativne prirode i slu\u017ei kao affiliate platforma. Na\u0161a uloga je pru\u017eiti korisne informacije i preporuke o dodacima ishrani te vas uputiti na online trgovine na\u0161ih partnera.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Va\u017eno je napomenuti:<\/strong>&nbsp;Ova web stranica&nbsp;<strong>nije apoteka ili bilo kakva zdravstvena ustanova<\/strong>&nbsp;i ne prodajemo proizvode direktno. Svi proizvodi prikazani na web stranici naru\u010duju se direktno od na\u0161ih partnera (online apoteka i trgovina).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Odgovornost_za_povrate_i_povrat_novca\"><\/span>2. Odgovornost za povrate i povrat novca<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Budu\u0107i da se kupovina odvija isklju\u010divo na web stranicama na\u0161ih partnera,&nbsp;<strong>svi zahtjevi za povrat novca, zamjenu proizvoda ili reklamacije moraju se podnijeti direktno prodava\u010du \u2013 web stranici na kojoj ste obavili kupovinu.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mi ne mo\u017eemo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prihvatiti vra\u0107enu robu<\/li>\n\n\n\n<li>Pokrenuti povrat novca<\/li>\n\n\n\n<li>Donositi odluke o reklamacijama<\/li>\n\n\n\n<li>Utjecati na odluke partnera o povratu sredstava<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Postupak_za_povrat_ili_zamjenu\"><\/span>3. Postupak za povrat ili zamjenu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Da biste zapo\u010deli postupak povrata ili zamjene, molimo vas da slijedite ove korake:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Kontaktirajte direktno prodava\u010da<\/strong>\u00a0\u2013 Podatke za korisni\u010dku podr\u0161ku mo\u017eete prona\u0107i na web stranici gdje ste kupili proizvod, u &#8220;Uslovima kori\u0161tenja&#8221;, &#8220;Politici povrata&#8221; ili u e-poruci sa potvrdom narud\u017ebe<\/li>\n\n\n\n<li><strong>Pripremite potrebne podatke<\/strong>\u00a0\u2013 Prikupite broj narud\u017ebe, naziv proizvoda, razlog povrata i eventualne fotografije<\/li>\n\n\n\n<li><strong>Slijedite upute prodava\u010da<\/strong>\u00a0\u2013 Svaki prodava\u010d ima svoje specifi\u010dne procedure za povrat robe i povrat novca<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Preporu\u010dujemo<\/strong>&nbsp;da prije svake kupovine pa\u017eljivo pro\u010ditate uslove povrata i naknade na web stranici prodava\u010da.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Pojednostavljeni_postupak_za_povrat_%E2%80%93_nove_narudzbe\"><\/span>4. Pojednostavljeni postupak za povrat \u2013 nove narud\u017ebe<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Najlak\u0161i na\u010din da rije\u0161ite problem sa povratom je da naru\u010dite isti proizvod ponovo putem na\u0161e stranice.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kako to funkcioni\u0161e:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Posjetite stranicu proizvoda koji \u017eelite vratiti<\/li>\n\n\n\n<li>Ispunite i po\u0161aljite\u00a0<strong>kontaktni obrazac<\/strong>\u00a0za taj proizvod<\/li>\n\n\n\n<li>Unesite svoje kontakt podatke (ime, broj telefona, email)<\/li>\n\n\n\n<li>U poruci navedite da \u017eelite zamjenu za proizvod koji vra\u0107ate<\/li>\n\n\n\n<li>Proizvo\u0111a\u010d \u0107e vas kontaktirati<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ova opcija je posebno pogodna jer izbjegavate slo\u017eene administrativne postupke i \u010dekanje.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Opci_uslovi_za_povrate\"><\/span>5. Op\u0107i uslovi za povrate<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rok za povrat:<\/strong>\u00a0Zavisi od uslova prodava\u010da kod kojeg ste kupili proizvod<\/li>\n\n\n\n<li><strong>Stanje proizvoda:<\/strong>\u00a0Proizvod mora biti u originalnom stanju<\/li>\n\n\n\n<li><strong>Tro\u0161kovi dostave:<\/strong>\u00a0Tro\u0161kove dostave snosi prodava\u010d prema svojoj politici<\/li>\n\n\n\n<li><strong>Vrijeme obrade:<\/strong>\u00a0Povrati se obi\u010dno procesuiraju unutar 14-30 radnih dana<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Nasa_uloga\"><\/span>6. Na\u0161a uloga<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Iako ne upravljamo postupcima povrata, tu smo da vam pomognemo u snala\u017eenju. Ako imate pote\u0161ko\u0107a u pronala\u017eenju odgovaraju\u0107ih kontaktnih podataka ili Politike povrata prodava\u010da, mo\u017eete nas kontaktirati putem kontaktnog obrasca na na\u0161oj web stranici.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Pravne_odredbe\"><\/span>7. Pravne odredbe<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Svi postupci povrata i reklamacija regulisani su&nbsp;<strong>Op\u0107im uslovima poslovanja<\/strong>&nbsp;i&nbsp;<strong>Politikom povrata<\/strong>&nbsp;prodava\u010da, kao i va\u017ee\u0107im zakonima. Sva prava i obaveze proizlaze iz kupoprodajnog odnosa izme\u0111u vas (kupca) i prodava\u010da.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Kontakt\"><\/span>8. Kontakt<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Za sva pitanja u vezi sa ovom Politikom, mo\u017eete nas kontaktirati putem kontaktnog obrasca na na\u0161oj web stranici.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Uvod Dobrodo\u0161li na&nbsp;rmcmostar.ba\/apoteka\/&nbsp;(u daljem tekstu &#8220;web stranica&#8221;, &#8220;mi&#8221;). Ova web stranica je isklju\u010divo informativne prirode i slu\u017ei kao affiliate platforma. Na\u0161a uloga je pru\u017eiti korisne informacije i preporuke o dodacima ishrani te vas uputiti na online trgovine na\u0161ih partnera. Va\u017eno je napomenuti:&nbsp;Ova web stranica&nbsp;nije apoteka ili bilo kakva zdravstvena ustanova&nbsp;i ne prodajemo proizvode direktno. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":91,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politika Povrata i Reklamacija - Dodaci Prehrani Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rmcmostar.ba\/apoteka\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politika Povrata i Reklamacija - Dodaci Prehrani Shop\" \/>\n<meta property=\"og:description\" content=\"1. 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